AI Staff Member

The employee who answers
at 11:04pm.

Not a chatbot that says “I'll get someone to help you.” A trained member of your team that knows your real prices, your real policies, and the three things you never let anyone promise a customer. It works every hour you don't.

Try the live demo ↓
Setup from
₦250,000 ₦350,000
Then monthly from
₦45,000/mo
Terms
50% up front
50% on delivery
The problem

You didn't lose the customer.
You just weren't awake.

This happens to every business that sells online. Most owners never find out it happened at all.

11:04pm

A woman finds your business on her phone. She's in bed. She's ready — this is the hour people actually decide things. She types one question: “Do you deliver to Ajah, and can I pay half now?”

11:04pm — and one second

Your website chat replies: “Thanks for reaching out! A member of our team will get back to you shortly.” Which she reads, correctly, as nobody is here.

11:06pm

She opens a second tab. Your competitor's site answers her in nine seconds — delivery zones, deposit terms, a real number. She books.

8:30am, next morning

You open your phone. There is no missed enquiry, no notification, no angry message. There is nothing at all. The sale left without ever telling you it was there.

Slow answers don't feel like losing money. That's exactly why they're expensive.

Most businesses can name every customer who complained. Almost none can name one who quietly left.
What it actually is

A trained employee.
Not a chatbot.

The difference isn't the technology — everyone has the same models now. The difference is how much of your business it was taught before it was allowed to speak to anyone.

What you already have

A helpbot

Ships free with every HBMB website plan. Genuinely useful — for the basics.
  • Knows your hours, services and contact details
  • Answers general questions in your brand voice
  • Points people to WhatsApp when it's out of its depth
  • Set up once, then left alone
  • Cannot quote your prices with confidence
  • Doesn't know your exceptions, refunds or edge cases
What this is

An AI Staff Member

Interviewed, written, stress-tested and maintained — like onboarding a person.
  • Knows your actual prices, tiers and what's included
  • Knows your policies — deposits, refunds, delivery, lead times
  • Knows your exceptions, and what it must never promise
  • Handles discount demands and complaints without panicking
  • Says “I don't know, here's a human” instead of inventing an answer
  • Updated monthly, with a report of what customers actually asked

The honest version: a chatbot is software you install. A staff member is someone you train. We do the training — the interview, the knowledge base, the stress test, the corrections — and then we keep doing it every month, because your business keeps changing.

Live demo

Ask the same question.
See the difference.

Both of these are real and running right now, on HBMB's own business knowledge. Flip the switch, ask the same thing twice, and watch what changes.

Ask the same question. See the difference. One knows what your business does. The other knows how your business works.

AI
AI Staff Member
Trained on HBMB — prices, policies, exceptions
Trained

This demo is trained on HBMB's own business. Yours would be trained on yours — your prices, your delivery zones, your refund rules, your tone. It is available 24/7; when it hands over to a human, that human replies the next business morning, and it will tell the customer so rather than pretend somebody is awake.

How it works

Five steps. About two weeks.

Most of the work is not technical. It's getting what's in your head onto paper — which is the part nobody else does properly.

1

We interview you

One structured session plus an intake form. Prices, tiers, policies, delivery, deposits, refunds, your tone — and the things it must never say.

2

We write the knowledge

Your answers become a written knowledge base you can read and correct. If it isn't written down, your staff member doesn't know it — and won't guess.

3

We stress-test it

Twenty hard questions before it meets a customer: discount demands, angry complaints, things it cannot know, and deliberate attempts to trick it into a bad promise.

4

We install it

Embedded on your website, with a clean handover to WhatsApp when a human is genuinely needed. You approve it live before anyone else sees it.

5

We keep it current

Every month: your updates go in, and you get a report of what customers actually asked — usually the most useful document you'll read all month.

Pricing

Three tiers. One brain.

Every tier is one AI staff member with one memory of your business — so it never sends a customer to the wrong desk. What changes is how many jobs you give it.

Tier 1
Answers

Front Desk

Never lose a customer to silence again. It answers the questions your website already gets, correctly, at 3am.

Setup — one time
₦250,000
Normally ₦350,000 — founding-client rate
Then, monthly
₦45,000/month
Cancel any month. No lock-in.
1,000 conversations included each month, then ₦25 each.
  • Structured business interview + written knowledge base you own
  • Trained on your prices, policies, exceptions and tone
  • Stress-tested against 20 hard questions before launch
  • Installed on your website with clean WhatsApp handover
  • Monthly knowledge updates as your business changes
  • Monthly report: what customers actually asked you

Right for you if your average sale is over ₦20,000 and you get at least 30 enquiries a month.

★ Most chosen
Answers + earns

Front Desk + Sales

The only tier that makes money rather than saving time. It qualifies, quotes, takes the order — and chases the people who went quiet.

Setup — one time
₦450,000
Normally ₦595,000 — founding-client rate
Then, monthly
₦85,000/month
Cancel any month. No lock-in.
2,500 conversations included each month, then ₦25 each.
  • Everything in Front Desk, plus:
  • Qualifies the enquiry — budget, timing, what they actually need — before it reaches you
  • Quotes from your real price list and your real configuration rules
  • Captures order and booking details and sends them straight to you
  • Sends your Paystack payment link at the right moment
  • Follows up every enquiry that went quiet — the feature that pays for the tier
  • Lead log you can read: every conversation, tagged won, lost or waiting

Right for you if your average sale is over ₦50,000, or you handle more than 100 enquiries a month.

Tier 3
Answers, earns, follows through

The Department

It carries the customer past the sale — order status, delivery questions, complaints — and plugs into the tools you already run on.

Setup — one time
₦900,000
Normally ₦1,200,000 — founding-client rate
Then, monthly
₦165,000/month
Cancel any month. No lock-in.
7,500 conversations included each month, then ₦20 each.
  • Everything in Front Desk + Sales, plus:
  • After-sale support: order status, delivery questions, complaints triaged before they reach you
  • Connected to your calendar, your sheet or CRM, and your Paystack records
  • Two knowledge revisions a month instead of one
  • Monthly review call where we read the real transcripts together and fix what it got wrong
  • Priority support — changes turned around within 24 hours

Right for you if your average sale is over ₦150,000, or you handle more than 300 enquiries a month.

Need a job none of these cover? Add a fourth role to any tier — ₦150,000 setup + ₦35,000/month. Same staff member, same memory, one more thing it knows how to do.
Why there's a monthly fee — the honest reason. This product costs money to run every single day it's alive, and that cost is ours until you pay it. Anyone selling you a “one-time AI assistant” is either adding the cost back somewhere you can't see it, or planning to switch it off. The monthly fee covers the running cost, the updates and the report.
Ask on WhatsApp

Setup is 50% up front, 50% on delivery, on every tier. The monthly fee starts the month after handover. Move up a tier at any time and you pay only the difference in setup.

Read this before you buy

Who this is not for

We would rather lose the sale than sell you something that can't pay for itself. If any of these is you, say so on the call and we'll tell you to keep your money.

Your average sale is under about ₦20,000

The maths doesn't work. It would have to recover several extra customers every single month just to cover its own fee. Come back when your ticket is bigger.

You get fewer than about 30 enquiries a month

There isn't enough conversation for it to catch anything meaningful. A WhatsApp auto-reply and a good FAQ page will serve you better, for free.

Nobody visits your website

This answers people who arrive. It doesn't bring them. If you have no traffic, spend the money on being findable first — that's a different job.

Every enquiry you get is genuinely custom

If no two jobs are alike and every quote needs your judgement, there's no repeatable knowledge to train. You are the product. Keep it that way.

You already reply within five minutes

Then you've already solved the problem this fixes. Genuinely — well done. You don't need us.

You want it to promise things to close deals

It won't. It won't guarantee rankings, guarantee sales, or invent a delivery date to win an argument. If that's the brief, we're the wrong agency.

The rule we use on every call: ticket size × recovered enquiries must clear the monthly fee of your tier comfortably. If it doesn't, we say no. You can hold us to that.

Questions

The things people actually ask

How is this different from the free helpbot on my site?

The helpbot knows what your business is. The AI Staff Member knows how your business works. One can tell a customer you do deliveries; the other can tell her you deliver to Ajah on Saturdays, that it's ₦4,000, that you take half up front, and that the last slot closes at 4pm. That gap is the entire product — and you can test it yourself in the demo above.

Will it make things up?

It's built to refuse rather than guess. Anything outside its written knowledge gets an honest “I don't have that — let me get you to someone who does,” and a handover. We deliberately test it with questions it cannot possibly know before launch, and questions designed to trick it into a promise, because that failure mode is the one that costs you a customer's trust.

Does it work at 3am?

Yes — that's the point. It answers 24/7. What it will never do is pretend a human colleague is awake at 3am. When something needs a person, it says clearly that a human will pick it up the next business morning, takes the customer's details, and makes sure you have them when you wake up.

How long does setup take?

Usually around two weeks from the interview to going live, most of which is you reviewing and correcting the knowledge base. We don't quote same-day delivery on this or anything else — a staff member that was trained in an afternoon is exactly the kind that embarrasses you in public.

What happens if I want to stop?

Cancel any month. The written knowledge base was built from your answers and it's yours — you keep it. What stops is the running service, the monthly updates and the report.

Can it take payments or book appointments?

It can guide someone to your existing payment and booking flows and hand over cleanly. Handling money inside the chat itself isn't in this version — that's deliberate, because a payment bug in a chat window is a very expensive kind of bug.

Do I need a website from you first?

No. It installs on the website you already have. If you'd rather have both, the Full Automation Suite bundles a custom site and the AI Staff Member together.

Is my business information safe?

Your knowledge base contains what you'd tell a new employee on day one — prices, policies, procedures. Keep genuinely sensitive material out of it, and we'll tell you plainly if something you've sent us doesn't belong in there.

Bring one question your site gets wrong.

Fifteen minutes. We'll answer it live, tell you honestly whether the numbers work for your business, and if they don't, we'll say so on the call.

Message us on WhatsApp